We care about your satisfaction as our customer and want you to be completely satisfied with your purchase. Every product we sell is carefully inspected before being shipped to your door. If you need to return an item, please call 717-354-4981 ext. 798 for assistance. Merchandise must be returned in original packaging and include invoice. Unless we determine the product to be defective as a result of the manufacturer or our error, all shipping charges will be the customer's responsibility.
Our Return Address is:
Attn: Online Returns Department,
Shady Maple Farm Market
1324 Main Street
East Earl, PA 17519
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we've received and processed the returned item.
Shipping is limited to the Continental United States; sorry we do not ship International at this time. Shipping Costs will be the Actual Cost to ship your item via UPS. Please provide us with a shipping address were it is safe to deliver your packages. We cannot be responsible for lost or stolen packages that have been delivered to the delivery address provided.